Interim ERP & CRM Programme Manager

Foundations

Graham· NORTHAMPTON· hybrid

Experienced interim programme manager and Chartered Engineer helping organisations deliver complex change, recover struggling programmes and achieve practical business results. Over 25 years delivering ERP, CRM and business transformation across public and private sectors.

Helps organisations implement, recover and stabilise ERP and CRM systems, bringing experienced programme leadership from initial planning through go-live and business adoption.

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Interim Programme Manager and Transformation Specialist Interim Business Change & Transformation Manager Interim ERP & CRM Programme Manager

The work I do

Leading ERP and CRM implementations, recovering troubled deliveries and managing business readiness through go-live and stabilisation

Problems I solve

We are planning to replace our ERP or CRM system and need experienced leadership to manage the implementation.
Our ERP or CRM implementation is behind schedule, costs are increasing and we need to regain control.
Our Dynamics 365 implementation is struggling and we need someone independent to assess the problems and agree a recovery plan.
Our new ERP or CRM system is approaching go-live, but data, testing, processes and users are not fully ready.
Our new system has gone live, but operational problems and poor adoption are preventing us from achieving the expected benefits.

Who I work with

SMEs, mid-sized and larger organisations implementing, replacing or improving ERP and CRM systems. Experience across manufacturing, business services, housing, charities and the public sector, working with business leaders, IT teams and implementation partners.

What I bring

ERP and CRM programme leadership, Managed Dynamics 365 Business Central ERP and CRM implementation at Hambleside Danelaw, covering finance, purchasing, warehouse, production and sales processes through go-live and stabilisation.
Programme recovery and delivery assurance, Re-established programme governance, priorities and delivery controls on a Dynamics 365 CRM programme at Shelter, supporting the recovery of a complex implementation.
Testing, business readiness and go-live, Led business change and readiness activities for Dynamics 365 CRM at PTSG, including structured testing, stakeholder engagement, 19 business champions and go-live support.

Featured

ARTICLEERP & CRM Readiness Check
17-question check covering people, process, technology, data and commercial readiness before ERP or CRM implementation.
ARTICLEProgramme Health Checker
Evaluates programme health across 16 questions, including scope, delivery, testing, migration and go-live. Good evidence of your recovery and assurance approach.
ARTICLEWould You Fill Your Kettle with Muddy Water?
why poor data quality undermines ERP, CRM and AI investments.

Commercial

Price on application

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