Privacy

We are Greenlight Partners LLP, a limited liability partnership registered in England and Wales under number OC430266, whose registered office is at 167-169 Great Portland Street, Fifth Floor, London, England, W1W 5PF. For anything about your data, contact us at support@greenlight-partners.co.uk.

We are the data controller for the marketplace, which means we are responsible for how your personal data is handled here. Some providers we work with, such as Stripe, act as controllers in their own right for the checks the law requires them to carry out.

This describes what the platform does with your information. Where we say "consultant" we mean a fractional consultant listed on the Roster; where we say "buyer" we mean a business or individual using the Roster to find one.

What we collect

Your account. Name, email, role, and login credentials. We verify your email address when you sign up.

What you publish. For consultants, your profile and the services you offer. For buyers, the briefs and searches you create and the shortlists you save.

Activity between members. Introductions, messages, connections, reports, and payment records.

How the platform is used. Profile views, searches, and appearances in match results, along with request information such as IP address and an anonymous session identifier, used to run the service, detect abuse and improve it.

Payment and billing information. Card payments are handled by Stripe; we do not store card numbers. When you buy through the Roster we collect the billing name and location needed to determine the correct tax or VAT treatment of the transaction.

Consultant payout information. A consultant who receives payment through the Roster is onboarded to Stripe. Stripe may ask you directly for the identity and bank or payout details it needs to pay you and to meet its own legal obligations, which can include identity documents such as a passport or driving licence, a photo, and business details. Greenlight does not see those documents; Stripe processes them as its own controller for those checks, and we receive only enough to know that an account is able to be paid.

Where a profile came from, if you did not create it

Some consultant profiles were created from information people gave us when they joined a predecessor service, the Fractional Roster on its previous platform or the Fractional Circle, having agreed at that point to be listed.

If that applies to you: we used what you gave us then to draft a starting profile, an AI model produced the first draft, and the profile is yours to change or remove. You can remove it in one click, without creating an account, from the link in the email we sent you or by contacting us.

How AI is used

In broad terms, we use AI to help create content, to improve search and matching, to identify trends, to moderate submitted content, and to provide support features across the platform. The main uses today are:

Drafting. Where a profile has been drafted for you, or built from a document you uploaded, an AI model produced that draft from your own material. You approve or change it before it stands.

Matching. Profile text and buyer briefs are converted into a mathematical representation of their meaning so that a need can be matched to the right expertise. This is what allows you to describe a problem in your own words rather than searching by keyword.

Assistance. Our assistant is designed to answer from a set of answers we have curated. Where it cannot answer confidently, it refers the question to a member of our team.

Safety. Text you submit, such as a message or a report, is checked automatically for abusive or unsafe content. We store the outcome of that check rather than a separate copy of the text.

For these purposes some content is processed by our AI model provider, OpenAI, acting as our processor.

AI assists parts of the platform, but important decisions such as profile moderation, publishing a request to the public demand feed, suspending an account and resolving a dispute remain subject to human oversight. Our matching ranks and surfaces results; it does not make decisions that have legal or similarly significant effects on you.

The public demand feed

We show anonymised examples of what businesses are asking for, so the marketplace looks and feels real to both sides.

A request only appears there if the buyer has opted in; it is off by default and can be withdrawn at any time. Before anything is published, we review and edit it to remove identifying information: what appears is a first name or an anonymised label, a broad location such as a country or region, and a short, edited description of the need, rather than a full name, a specific town, or the original wording of a brief. We may shorten, generalise, or decide not to publish a request where we believe someone could reasonably identify the organisation involved.

Market insight for consultants

Consultants see aggregate insight about their own profiles: how often they were viewed or appeared in a match, and the themes of the searches behind that. Where a consultant asks for a read on how their profile compares to current demand, we generate that from the same aggregate picture.

Who viewed you is kept confidential. We treat the identity of an individual viewer as confidential platform information and do not share it with other members or sell it. Access to it is limited to administrators, and that access is logged.

Your dashboard and visibility controls

Your dashboard shows your own data by default. In limited circumstances, for example to protect the marketplace from misuse, an administrator may adjust which analytics data points are shown on an individual account's dashboard. This affects only what an account sees about the marketplace; it does not change your underlying records, your published profile, your earnings, or your payouts. These changes are logged.

Keeping the marketplace safe

We take steps to keep members safe and to prevent misuse.

• You can report a profile, message or reach-out. A report goes to our administrators to review and act on. We keep a record of who reported what, to reduce the risk of the tool being misused, and the free text in a report is checked by the automated safety check described above.
• You can block another member. A blocked pair is prevented from contacting, connecting with or messaging each other. Blocks are private; we do not tell the other person.
• Where an account is suspended, we record the reason internally. The suspended person sees a neutral notice and can contact support.
• We check new sign-ups against previously suspended accounts to help prevent people from evading a suspension.

Asking our assistant

When our automated assistant cannot answer a question, we pass it to our team so we can help and improve the assistant. If you choose to leave your email so we can reply, we use it to come back to you about that question; our basis is our legitimate interest in providing support. You do not have to leave an email, and you can ask us to delete it at any time.

Analytics and advertising

With your consent, we use a small number of third-party tools to understand how the site is used and to measure our advertising:

• Google Analytics and Google Tag Manager, to understand how the site is used overall.
• Microsoft Clarity, to understand how people interact with pages, such as clicks and scrolling. This can include a recording of a session, with sensitive fields masked.
• Meta and LinkedIn measurement tools, to measure how our advertising performs and to reach relevant audiences.

These do not run before you have given consent through the cookie banner, and you can change your choice at any time. They set their own cookies and are covered by your cookie choices.

How we use your information, and our lawful bases

We use your information to operate the marketplace and the matching, to process payments and our commission, to determine tax on transactions, to keep members safe, and to communicate with you about your account and your activity.

In broad terms: we rely on contract to run your account and process what you buy or sell; on legitimate interests to operate and secure the marketplace, provide support, prevent abuse, and present the anonymised demand feed; on consent for analytics and marketing cookies and for appearing in the public demand feed; and on legal obligation to keep financial records and to respond to lawful requests.

We do not sell personal data.

Who we share it with

The services that run the platform: Netlify (hosting), Supabase (database and authentication), Stripe (payments, payouts and identity checks, and tax calculation), Resend (email), and our AI model provider OpenAI. Each processes data only to provide that service to us.

What you publish is shown to the other side of the marketplace for the purpose of engaging you. Contact details stay gated until an introduction is released.

We share information where the law requires it.

International transfers

Some of the services above process data outside the United Kingdom, including our payment, AI, analytics and advertising providers (Stripe, OpenAI, Google, Microsoft, Meta and LinkedIn). Where they do, we rely on appropriate safeguards for the transfer, such as the UK's adequacy regulations or the UK International Data Transfer Agreement or Addendum with the provider.

How long we keep things

• Account and profile data: while your account is open.
• After you delete your account: a grace period of 30 days, during which you can change your mind and everything returns as it was. After that it is anonymised.
• Financial records: retained for 6 years, as required for accounting, with personal details removed where they are not needed.
• Activity and access logs: 90 days.
• Search and demand information: the structured, non-identifying facets of a request are kept to understand the market; the original wording and any IP address are removed after 90 days, unless the request is one you consented to show on the public demand feed.
• Safety records: reports, moderation flags and suspension records are kept for as long as needed to keep the marketplace safe and to meet our legal obligations, which may be longer than the access-log period above.

Your choices and rights

• See your data. Export everything we hold about you from your account.
• Correct it. Edit your profile and account details at any time.
• Delete it. Delete your account yourself. There is a 30-day grace period, then your data is anonymised. Some financial records are retained as above.
• Come off the Roster without an account. If we drafted a profile for you, you can remove it in one click from the email we sent, without signing up for anything.
• Control email. Manage what we send you from your dashboard, or unsubscribe. Unsubscribing stops emails; it does not remove your profile, which is a separate action.
• Object or complain. Contact us at support@greenlight-partners.co.uk. You can also complain to the Information Commissioner's Office (ico.org.uk).

Changes

We may update this policy as the platform develops. Where a change materially affects how we use your information, we will tell you.