Fractional Delivery and Customer Success Leader

Foundations

Ben

Providing leadership in customer success and client partnership to help SaaS businesses stabilize delivery and drive commercial growth.

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The work I do

transforming customer relationships and enhancing retention for SaaS and commerce businesses

our customer relationships are at risk and we need to stabilize them quickly
we're struggling with customer retention and need a stronger strategy
our delivery processes are under pressure and we need a solution to improve effectiveness

Seeded to Series A technology-focused businesses looking to optimise customer success and retention strategies

experience in managing complex B2B accounts, owned a £1m enterprise SaaS portfolio across five strategic accounts
expertise in building customer trust and implementing successful strategies, stabilised a troubled account at risk of churning by rebuilding trust and guiding it through successful implementation
ability to drive significant commercial growth, delivered 22% year-on-year growth in 13 months for a £3m portfolio across 15 enterprise brands

Priced per engagement, get in touch to discuss.

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